Terms and Conditions

Welcome to our website! If you continue to browse and use this website, you are agreeing to comply with, and be bound by the following terms and conditions of use which, together with our Privacy Policy, govern ByAlpha Couture’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘ByAlpha Couture’ or ‘us’ or ‘we’ refers to the owner of the website.

The term ‘you’ refers to the user or viewer of our website.

All content included on this site such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ByAlpha Couture. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Content of the pages of this website is subject to change without notice.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. ByAlpha Couture reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

When you visit ByAlpha Couture or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Visitors may post reviews, comments, and other content and submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. ByAlpha Couture reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant ByAlpha Couture a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant ByAlpha Couture the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate, that the use of the content you supply does not violate this policy and will not cause injury to any person(s) or entity, and that you will indemnify ByAlpha Couture for all claims resulting from content you supply. ByAlpha Couture has the right (but not the obligation) to monitor and edit or remove any activity or content. ByAlpha Couture takes no responsibility and assumes no liability for any content posted by you or any third party.

ByAlpha Couture attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by ByAlpha Couture itself is not as described, your sole remedy is to return it in unused condition.

ByAlpha Couture attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by ByAlpha Couture itself is not as described, your sole remedy is to return it in unused condition.

ByAlpha Couture has taken care when photographing products to display the style, shape and color as accurately as possible. We use natural light to help show the color as accurately as possible to how it looks in daylight. These photos are provided solely for convenience, and are a guide only. Please note that most products are hand made from natural materials, so minor shape and color differences can occur. In addition, the color you see on your screen can also be affected by the programming of your monitor color settings, room lighting, etc. Unfortunately ByAlpha Couture cannot accept any responsibility for any variations in the appearance of the color/hue due to the computer equipment or software used by our clients.

All prices quoted are in US dollars. The price agreed at the time of order is based on the specifications of the client at the time. If these specifications change and additional materials, embellishment and/or work are required, the price of the headpiece will increase in accordance with the added materials and time taken on the headpiece.

All prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

We will arrange for the products to be delivered to the address for delivery indicated in your order. We will not be held responsible for any incorrect information provided by you, and if delivery is not made because of this, we will not accept any claims against us – this includes items being lost in the post because of incorrect delivery information.

ByAlpha Couture aims to exceed your expectations. Due to the bespoke nature of our designs where each individual item is created specifically for a client, refunds are only offered in the unlikely event of the piece being faulty. We therefore advise that you choose carefully, as we do not accept returns or refund items for a number of reasons including, but not limited to:

Simply changing your mind or no longer wanting the goods
Realizing you can’t afford the goods
Finding the same item elsewhere
Choosing the wrong style or color
Making a wrong selection
Deciding that the style or color you chose is not suitable
Refunds are given at our discretion, and provided that the item is returned in its original condition and packaging within 7 days of receipt. This return must be previously arranged with us, either by telephone or email, in order for it to be valid.

Orders placed and confirmed by deposit only (by phone or email) can be cancelled within 24 hours, providing no work has commenced on the piece. Deposits are non-refundable if work has commenced prior to notice of cancellation, and the full payment then becomes due. We do our best to delight every client and therefore exchanges can be offered at our discretion. This does not affect your Statutory Rights. ByAlpha Couture is not liable for failure to deliver goods due to circumstances beyond our control.

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to our website. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by sending an email to: info@byalphacouture.com.

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