Refund and Returns Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Thank you for shopping at ByAlpha Couture. Each hat, fascinator, and headpiece is handcrafted with precision and care. Because of the custom and handmade nature of our products, we maintain the following refund and return policy:

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1. All Sales Are Final

• All purchases of Ready-to-Wear and Made-to-Order items are non-refundable.
• We do not accept returns or exchanges due to change of mind, event cancellation, or incorrect sizing/fit.

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2. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery at [Insert Business Email] with:
  • Order number
  • Photos of the damaged product and packaging
• Once reviewed, we may offer:
  • A replacement (subject to product availability), or
  • A store credit equal to the purchase price.
• We do not provide cash refunds.

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3. Custom & Made-to-Order Items

• All custom orders are made specifically for you and are non-cancellable and non-refundable once production has begun.
• We will communicate with you during the design process to ensure details are correct before production starts.

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4. Shipping Costs

• Original shipping costs are non-refundable.
• Customers are responsible for return shipping of damaged items unless otherwise agreed.
• We are not responsible for lost or stolen packages once marked as delivered by the carrier.

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5. Exchanges

• Due to the one-of-a-kind nature of our pieces, we do not offer direct exchanges. Each new item must be purchased separately.

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6. Processing Time for Claims

• Approved replacement or store credit claims will be processed within 7–10 business days after confirmation.

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7. Contact Us

If you have questions about this policy, please reach out:

ByAlpha Couture
Ellenwood, Georgia, USA
📧 Email: [Insert Business Email]
📞 Phone: [Insert Business Phone]