Overview
Each ByAlpha Couture product is handmade and customized to fit your personal needs. Due to this extremely unique feature, we DO NOT offer refunds for purchased items. In the event that you received a faulty product (damaged prior to use), please contact us within 24 hours to request repair or exchange. Refunds will only be made in extreme cases.
Need help?
Contact us here for questions related to refunds and exchanges.